Student Support

Brighten Institute Australia's Student Support Team

Student Support provides information, advice and welfare support for all registered students in relation to disability, mental health, counselling, global opportunities and international student welfare, in addition to managing events and general student enquiries.

Brighten Institute Australia’s support services can be reached at any time during business hours.

Our location

We are in the heart of Sydney’s CBD, only a few minutes from Martin Place, Wynyard and Circular Quay Railway Stations.

Address | Level 5, 12-14 O'Connell Street, Sydney NSW 2000

Click on 'Directions' to get the travel advice.

Covid-19 Safety Plan

Our commitment

Brighten Institute Australia commits to the continuous student service including health, safety and wellbeing advice during the Covid-19 Pandemic.

Brighten Institute Australia continues to review the situation, including monitoring the advice of Australian Government departments.

Public resources

Brighten Institute Australia would like to share valuable resources including travel, health and education advice that were publicly shared with the dedicated Government agencies for your information.

World Health Organisation (WHO)

Click here to find out the latest WHO Coronavirus Disease advice for the public.

Travel and health advice

Frequently Asked Questions


  1. Is Institute still open?

Brighten Institute Australia campus is remained open, however physical access are limited to students. All students participate in the training online.

  1. What campus facilities are currently available?

Although there are currently no classes on campus, the campus will remain open to staff. If the campus closes, classes will continue online.

  1. How should l attend my virtual online theory?

Students join virtual online classroom from their home. In order to do join the virtual classroom, student must ensure that they have access to working computer and reliable internet connection.

  1. What is the current health advice in Australia?

The official updates from the Australian government provide the latest health advice and information on how to help prevent the spread of infection in Australia.

  1. What do I do if I feel unwell?

If you have any symptoms of COVID-19, you should follow the below official Australian medical advice.

People with coronavirus may experience:

  • Fever

  • Flu-like symptoms such as coughing, sore throat and fatigue

  • Shortness of breath If you develop symptoms

Within 14 days of last contact with a confirmed case or of returning to Australia, you should seek medical attention.

If you want to talk to someone about your symptoms, contact the National Coronavirus Helpline for advice on 1800 020 080.


  1. Is my course available online?

Given the rapidly changing situation, we are working on the best options for students and clients. Our training timetable should operate as ‘virtual classroom’ setup, which means you need to log on to the session from the link provided every time you have a virtual theory lesson.

This may change and any updates will be sent to students. We are asking all students to continue to monitor their emails on a regular basis.

  1. How will you monitor my attendance?

As training is moving to virtual classrooms, attendance will be monitored through engagement with virtual classrooms and recorded in the designated student database.

  1. How can I complete my assessment?

Students are advised to please not come to campus unless they are required to undertake assessments on the physical campus.

For those who are required to attend the campus, we will provide more guidance on assessments and exams relating to specific programs of study in due course.

For any general enquiries or assistance, please contact us using the below methods.