Student Support

Brighten Institute Australia's Student Support Team

Student Support and Well being provides information, advice and welfare support for all registered students in relation to disability, mental health, counselling, global opportunities and international student welfare, in addition to managing events and general student enquiries.

Brighten Institute Australia’s support services can be reached at any time during business hours. For all queries or for information on additional services, please contact us using one of the following methods:

  • Address: Level 5, 12 O’Connell Street, Sydney NSW

  • Service hours / days: From 8.30 am – 5.00 pm (AEST) / Mondays to Fridays (except public holidays)

  • Email:

  • Phone: +61 2 9223 1868

Covid-19 Safety Plan

Our commitment

Brighten Institute Australia commits to the continuous student service, which includes the health, safety and wellbeing of our students during the Covid-19 Pandemic.

  • BIA continues to review the situation, including monitoring the advice of Australian Government departments.

  • For health and travel advice, follow the links below.

As part of our support, we now offer programs via different delivery methods including online, which we believe will provide our students with more flexibility and better opportunities to achieve their learning goals, especially through the pandemic.

Public resources

In line with this, Brighten Institute Australia would like to share valuable resources including travel, health and education advice that were publicly shared with the dedicated Government agencies for your information.

World Health Organisation (WHO)

Click here to find out the latest WHO Coronavirus Disease advice for the public.

Travel and health advice

Education advice

Is the institute open?

Brighten Institute Australia campus is remained open, however physical access are limited to students. As of Monday, 6th of April 2020 there will be no students on campus. Classes will be delivered as virtual lessons. All students will operate to their normal timetable logging into the link provided to access their online learning theory. Given the rapidly changing situation, we are working on the best options for students to continue their studies and have the best experience possible. All students have been contacted by BIA administration and will be in virtual classrooms from Monday 6th April 2020 until further communication. Any arrangements for the assessments set down for the week of Monday 6 April will be confirmed.

What campus facilities are currently available?

Although there are currently no classes on campus, the campus will remain open to staff. If the campus closes, classes will continue online.

How should I attend my virtual online Theory?

Students are required to attend their virtual online classroom theories from their home. In order to do join the virtual classroom, student must ensure that they have access to working computer and reliable internet connection. Participants who are associated with employment providers must contact their JSA to ascertain further details about their reporting requirements.

What is the current health advice in Australia?

The official updates from the Australian government provide the latest health advice and information on how to help prevent the spread of infection in Australia.

What should I do if I am in Australia and I feel unwell?

If you show the symptoms of COVID-19 then you should follow official Australian medical advice which is found below, along with details about how to self-isolate. You should also contact your Study Centre for further information. People with coronavirus may experience: • fever • flu-like symptoms such as coughing, sore throat and fatigue • shortness of breath If you develop symptoms within 14 days of last contact with a confirmed case or of returning to Australia, you should seek medical attention. Your doctor will tell you if you need to get tested. If you want to talk to someone about your symptoms first, call the National Coronavirus Helpline for advice. Call this line if you are seeking information on coronavirus (COVID-19). The line operates 24 hours a day, seven days a week - 1800 020 080.

Training information

Is my course available online?

Given the rapidly changing situation, we are working on the best options for students and clients. Our training timetable should operate as ‘virtual classroom’ setup. This mean you need to log on to the session from the link provided every time you have a virtual theory lesson. Your attendance will be recorded. Students will be able to join classes via a PC, laptop or smart device connected to the internet in Australia. Students are advised to please not come to campus during this time. Some students will still be required to undertake assessments on the physical campus. This may change and any updates will be sent to students. We are asking all students to continue to monitor their emails on a regular basis.

How will you monitor my attendance?

As training is moving to virtual classrooms, attendance will be monitored through engagement with virtual classrooms.

How can I complete my Assessments?

Some students will be required to attend the campus for face-to-face assessments. We will provide more guidance on assessments and exams relating to specific programs of study in due course.