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Diploma of Hospitality Management
Who is this for?
The intended learner for this program will be persons who are working in operational roles in the hospitality industry who want to gain the knowledge and skills to become managers in their field.
It provides hospitality personnel from a variety of operational areas the opportunity to grow within their role and/or take on more responsibility and become leaders.
Reflects the role of highly skilled senior operators who use a broad range of hospitality skills combined with managerial skills and sound knowledge of industry to coordinate hospitality operations. They operate independently, have responsibility for others and make a range of operational business decisions.
This qualification provides a pathway to work in any hospitality industry sector as a departmental or small business manager. The diversity of employers includes restaurants, hotels, motels, catering operations, clubs, pubs, cafés, and coffee shops.
To be eligible to enrol, learner must:
be working in a role within the hospitality industry and environment
have completed a minimum of Year 10 or equivalent
undertake an online LLN assessment prior to the commencement of the program
Front office manager
Unit of Competency
A total of 28 units must be completed comprising 13 core and 15 electives.
Expand the below to view the list of core and elective units.
UNIT LIST | SIT50416 DIPLOMA OF HOSPITALITY MANAGEMENT
13 CORE UNITS
BSBDIV501 Manage diversity in the workplace
BSBMGT517 Manage operational plan
SITXCCS007 Enhance customer service experiences
SITXCCS008 Develop and manage quality customer service practices
SITXCOM005 Manage conflict
SITXFIN003 Manage finances within a budget
SITXFIN004 Prepare and monitor budgets
SITXGLC001 Research and comply with regulatory requirements
SITXHRM002 Roster staff
SITXHRM003 Lead and manage people
SITXMGT001 Monitor work operations
SITXMGT002 Establish and conduct business relationships
SITXWHS003 Implement and monitor work health and safety practices
15 ELECTIVE UNITS
SITXFSA001 Use hygienic practices for food safety
SITXFSA002 Participate in safe food handling practices
SITHIND001 Use hygienic practices for hospitality service
SITHIND004 Work effectively in hospitality service
BSBITU306 Design and produce business documents
BSBITU402 Develop and use complex spreadsheets
SITXINV003 Purchase goods
SITXINV004 Control stock
SITXCOM004 Address protocol requirements
SITXCRI001 Respond to a customer in crisis
BSBADM502 Manage meetings
SITXHRM004 Recruit, select and induct staff
SITXHRM006 Monitor staff performance
SITXFIN002 Interpret financial information
SITXFIN001 Process financial transactions
Mode of Delivery
Predominantly online with work-based evidence.
2 year enrolment but expected completion is 12 months
Fee for service: $10,500
You may be eligible for flexible payment plans. Contact us today.
Assessment tasks will include in combination:
Portfolio of evidence
3rd party reports
Completion / Certification
Upon successful completion, students will be awarded SIT50416 Diploma of Hospitality Management from Brighten Institute Australia.